Dedicated Support
GlobeNet provides carrier-class customer support through three, redundant, 24x7 Technical Support Centers located in the USA and Brazil.
TSC locations
- Boca Raton, USA
- Rio de Janeiro, Brazil
Full 24 x 7 x 365 monitoring and control via multiple technical support systems:
- Alcatel and Xterra Submarine Cable Management System- Primary monitoring for optimal DWDM transmission
- Siemens SURPASS hiT 7080, Turin TransNav, Huawei T-2000 Manager
- SDH and Ethernet monitoring, multiplexing, and control system
- DataTrax Forseer
- Secure Infrastructure and Access Control at all Landing Stations
- Advanced Environmental Control and Fire Protection
For immediate network assistance or customer support, please contact our Technical Support Center at +1.561.750.2488 or tsc@globenet.net.